(c) Describe the purposes for which a person specification might be used. (4 marks)

4 In addition to the application form. and interview, references provide further confidential information about the

(b) Describe the content of a reference. (5 marks)

(c) Outline the problems with references. (7 marks)

5 An organisation’s goals can only be achieved through the efforts of motivated individuals.

(b) Motivators. (7 marks)