5 All managers need to understand the importance of motivation in the workplace.Required:(a) Explain

5 All managers need to understand the importance of motivation in the workplace.

Required:

(a) Explain the ‘content theory’ of motivation. (5 marks)

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(b) Explain what is meant by McGregor’s

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(ii) Theory Y. (5 marks)

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6 Communication is important for all organisations and requires an understanding of communication flows and channels.

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(ii) Upwards; (3 marks)

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(iii) Lateral or horizontal. (3 marks)

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(b) Briefly explain the two types of informal communication known as the grapevine and rumour. (6 marks)

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