(d) Describe the three stages of a formal grievance interview that Oliver might seek with the appropriate partner

2 An important part of management is understanding the style. of leadership.

(b) Briefly describe the five extreme scores identified by Blake and Mouton. (5 marks)

(c) Discuss the usefulness of the managerial grid in assessing the attributes of managers. (5 marks)

3 The ‘person specification’ is derived from the job description.

(ii) ‘job description’. (4 marks)